That's right I found a better deal at BB than at Amazon. I was both surprised and elated... I was about to save a significant amount of money, but I ran into a snag...
This is a copy paste of the conversation I had online with (the online division of BestBuy) Buy.com:
It seems simple, friendly and kind, right?? Right. I called the number and spoke with yet another Jennifer who was not able to resolve the problem in any other manner but to take my order by phone. That was when something very strange happened. The total that they came up with was nearly $30.00 more than what I was being charged online. Online I was about to pay $5.66 in tax and by phone $38.40! In light of the fact that I was being forced into the purchase with a higher price I requested that they fix it. Jennifer could make that happen so I asked to speak with a supervisor which is when Scott came on the line with lots of fast talk and no service in mind. it was a problem on the website and no problem of his. He literally said, "there is nothing that I am willing to do to have your business. I will not discount anything. The tax is the tax. if you don't like it there's nothing I can do about that. And you should know that when you shop online if if the site doesn't work right you have agreed per the user agreement that BB will not be held responsible."
"You said a mouthful," I replied, "please cancel my order."
I was back to square one. In the meanwhile the original online Jennifer without my request had gone the extra mile and sent me a link whereby I could create a brand new password, and it worked! I made my purchase (tax $5.66).
Scott can bite me. He needs to discover that the customer being right has real meaning (or it should) to a "Customer Service Supervisor."
Evaluation Online: Jennifer was Extraordinarily sincere!
Evaluation Phone: Other Jennifer was caught in the middle while Scott - well, You need to ask? Really?